Frequently Asked Questions

Delivery times vary depending on your delivery location and the courier service available for your pincode. You can check the estimated delivery date, where available, during checkout. Once your order is shipped, you can track its status using the tracking details provided.

Yes! We offer free standard shipping on all orders above ₹999. For orders of ₹999 or less, shipping charges are calculated based on your delivery pincode and will be displayed at checkout before you place your order.

Absolutely. Once your order is shipped, you will receive a tracking link via email. You can also track from My Account → Orders.

Currently, ShopIMO ships across India only. We are working on expanding our delivery network internationally.

Eligible products can be returned within 7 days, subject to Shopimo's return policy.

Go to My Account → Orders → Select Item → Click "Return". Alternatively, contact our support team and we will arrange a pickup.

Refunds are processed within 7-10 business days after we receive and quality-check the returned item.

Innerwear, swimwear, and sale/clearance items are non-returnable for hygiene and policy reasons.

We accept all major credit/debit cards, Net Banking, UPI (GPay, PhonePe, Paytm), Wallets, and Cash on Delivery (COD) for eligible orders.

Yes. All transactions are protected by 256-bit SSL encryption. We do not store your card details on our servers.

Yes, 100%. All products are sourced directly from authorized brand distributors and official channels. We do not carry replica or counterfeit products.

Each product page includes a detailed size guide. If in doubt, we recommend ordering one size up or contacting our support team for guidance.

You can click "Notify Me" on the product page to receive an email when it comes back in stock.